From full management in Norwich to nationwide membership, here's what the landlords we work with think of the service.
We were juggling four properties around full-time jobs. Smart Sleep took over the management of all of them — every inspection, certificate and tenant query is handled. The monthly statement is crystal clear and the team actually pick up the phone. Worth every penny.
Inherited a flat and had no idea where to start. Their Full Management package found a tenant in 11 days, sorted EICR, EPC and gas safety, and walked me through every signature. I haven't had to think about it since.
I manage two properties myself. The Smart Manage membership gives me unlimited Renters' Rights Act–compliant tenancy agreements, compliance reminders that actually land in my calendar, and discounted EICRs. £19/month and it's already saved me hundreds.
I'm based up north so didn't need full management, but the Membership has been a lifesaver. The tenancy template is the clearest I've seen and their guidance articles answered every question I had about the Renters' Rights Act rules that are now in force.
Most agents glaze over when you say HMO. Smart Sleep got our 5-bed licensed, scheduled all the right inspections and even flagged a fire-door issue before the council did. Couldn't recommend the management team more highly.
Signed up for the Membership to use the rent yield and stamp duty calculators while assessing a deal. Ended up keeping it for the article library — it's miles better written than the big landlord associations.
Booked an EPC and gas safety together through their compliance service. Engineer turned up on time, certificates were in my inbox the same evening. Easiest thing I've done all year.
After 20 years of self-managing we wanted out of the day-to-day. Their Smart Sleep package gives us a dedicated adviser who knows our properties by name. Rent lands on the same date every month without fail.
We let to UEA students and the July changeover used to be chaos. Smart Sleep coordinated check-outs, inventories, cleans and check-ins across three properties in under a fortnight. Genuinely impressive.
Smart Sleep Membership at the top tier gives me audit-ready document storage and an actual human to call. Worth far more than I pay — and the Renters' Rights Act content has been the clearest I've read anywhere.
Whether you want us to manage your Norwich property end-to-end or you'd rather self-manage with the right tools, there's a Smart Sleep option for you.
