1. About these terms
These terms form a legally binding agreement between you (the provider/contractor) and Smart Sleep Property Ltd whenever you accept jobs through our platform.
By ticking the acceptance box and creating a provider account you confirm that you have read, understood and agree to be bound by these terms.
2. Fixed price per service
You are paid a fixed price per approved service, as published on the service page and agreed with Smart Sleep Property. That price is your gross fee for delivering the service to the standard described.
Where a customer chooses an urgency uplift (urgent, emergency, weekend), a share of that uplift will be added to your fee.
3. Payment timing
You will be paid within 3 working days of both you AND the customer confirming that the job has been completed satisfactorily.
Payments are made by bank transfer to the account you register in your provider dashboard. It is your responsibility to keep those bank details accurate and up to date; Smart Sleep Property is not liable for payments sent to an incorrect account you have supplied.
4. Contact details & platform communication
All communication with the customer must run through the Smart Sleep Property platform until payment has been made and the job has been confirmed. Contact details are exchanged automatically once payment is made and you have accepted the job.
You must not solicit direct payment or side-channel bookings from customers introduced by Smart Sleep Property.
5. Extra work beyond the booked service
If while on site you identify additional work not covered by the booked service, that is a separate matter between you and the customer. You must:
• Quote the customer clearly and in writing before any extra work is carried out;
• Bill the customer separately for that extra work (Smart Sleep Property does not collect payment for it); and
• Not use the extra work to displace or replace the booked service.
6. Competing for work
Where more than one approved provider covers a job, providers are ranked by soonest availability and performance. Keeping your calendar current in the provider dashboard directly improves your chances of being selected.
Weekend and urgency uplifts are enabled by the customer at checkout; you will see the final agreed fee before accepting the job.
7. Quality, insurance & compliance
You warrant that you (and any personnel you use) hold all qualifications, insurance and registrations required by law to carry out the services you list, and that you will keep those current for the duration of your account.
You will carry out all work to the standard reasonably expected of a competent professional in your trade, and comply with all applicable laws and codes of practice.
8. Data & records
We store the details you give at signup, plus a copy of this acceptance (name, email, timestamp, IP address, T&C version) as a record of your agreement.
Certificates and reports you upload for a job may be shared with the landlord and stored on the platform as part of the property record.
9. Liability & indemnity
You are an independent contractor. Nothing in these terms creates an employment relationship with Smart Sleep Property.
You are responsible for the work you carry out, and you agree to indemnify Smart Sleep Property against any claims arising from your work, negligence or breach of these terms.
10. Governing law
These terms are governed by the laws of England & Wales and any dispute is subject to the exclusive jurisdiction of the English courts.
— End of terms —
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